FAQ

What are the shipping charges on Baaya Design's products?

The shipping charges are different for every domestic and international shipments. It also depends on the product size and weight. They are built into the costs indicated in your final checkout forms.

How long will it take to receive the ordered products ?

We attempt to process every order and ship within 36 hrs or 1.5 working days. Exact shipping time may vary, depending on the availability of certain products and will be communicated during the process of ordering. Depending upon your location within India or abroad and post ordering this should take anywhere between 5-7 days to get delivered.

What are the payment options available at Baaya Design ?

The payment options we support are:

  1. Cash on Delivery
  2. Credit/debit Card
  3. Net Banking
  4. ITZ Cash Payment
We provide option of INDIA PAY payment gateway which process all credit card over secure encrypted connection.

Can I return products I am not fully satisfied with ?

In Baaya Design , any product sold will not be returned or exchanged unless it is found to be different in specification than what has been indicated on the site. Please note that all products are handmade and every product, although similar, may vary slightly in its character and detailing. This is not a fault, but rather the innate characteristic of hand made goods and makes every product distinctive.

If however, a different or damaged product is delivered than what has been ordered on the website, then we will exchange the product at no extra cost.
To give you hassle-free shopping experience, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be unused and in resalable condition. You can place a request for returns through Customer Care or through My Baaya within 2 days of receiving your product along with a picture/photograph of the damaged product.

Are these products sourced from grass root artisans ?

Yes, our products are sourced from grass root artisans.

What if I get a damaged product ?

If we get a convincing picture/photograph that the product sent is the wrong one or is damaged due to faulty packaging from Baaya Design, within 2-days of your receiving the product, then a free replacement will be sent.

How much VAT is added ?

12.5% VAT is included in the selling price.

Will Copper and Brass products dull with time ?

Yes it will, but some of our products come with a lacquer coating (check the product description for details). For the others that are better left without a lacquer coating there are polishing agents readily available in the market.