Return Policy

At, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. The characteristic of all handmade products is that there are minor differences across a batch, which is not really apparent/noticeable by the naked eye. This is because they are made by hand and every hand leaves its own special touch. If you receive a product which is not as per the specifications ordered by you i.e.

  • wrong size,
  • wrong color
  • wrong quantity
  • defective
  • damaged, or
  • significantly different from the description given by the merchant

You are completely protected. Baaya Design offers a 10 day return guarantee for all such items. You will need to send us a photograph of the damaged/wrong/defective product within two working days of receiving the products. You can send the image at

However, for some products, the sale is a final sale, and the merchant does not accept any return. Some products, customized products, perishable products, cannot be returned due to health & hygiene reasons.

We will also not be able to accept the return if product is:

  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.

If you wish to know more about Return Policy, please refer to the Frequently Asked Questions